Current Products (no longer on sale) Terms and Conditions
Electricity and gas supply terms and conditions for current products
Our Standard terms apply to all our tariffs. Some tariffs also have additional terms. Scroll down to view these, or skip to the section below
npower Online Price Control Agreement for Go-Fix 2
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Go-Fix 2 is only available online and offers a price fix until 31st July 2011. Charges will be based on our current prices for your area that you opted for.
Should you switch to the Go-Fix 2 offer, you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.
In order to take up and remain on our Go-Fix 2 tariff you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly Direct Debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Go-Fix 2 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go-Fix 2 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go-Fix 2 offer at any point in the future.
You cannot be supplied on our Go–Fix 2 offer if your supply is through a prepayment meter.
Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go-Fix 2 offer until 31st July 2011 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.
Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for online at sign-up, these being the prices indicated in the Go-Fix 2 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price.
When this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard (online) variable prices for your area, which may be higher than your current Go-Fix 2 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Changing your mind
You can cancel your Go-Fix 2 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 2 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard prices under our 'Standard terms for supplying electricity and gas to domestic customers' as if you had never been supplied on the Go-Fix 2 offer.
Early Exit Fee
If before 31st July 2011, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 2 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online Price Control Agreement applies, you will no longer be eligible for the Go-Fix 2 offer.
Changing tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go-Fix 2 offer and will be supplied under the terms of your new tariff, and you may not be able to switch back to the Go-Fix 2 offer at any point in the future.
Moving home
If you move home your Online Price Control Agreement will end.
Revised 12.05.10
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npower Online Price Control Agreement for Go-Fix 3
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Go-Fix 3 is only available online and offers a price fix until 31st October 2011. Charges will be based on our current prices for your area that you opted for.
In order to take up and remain on our Go-Fix 3 tariff you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Go-Fix 3 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go-Fix 3 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go-Fix 3 offer at any point in the future.
You cannot be supplied on our Go–Fix 3 offer if your supply is through a prepayment meter.
Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go-Fix 3 offer until 31st October 2011 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.
Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for online at sign-up, these being the prices indicated in the Go-Fix 3 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price.
When this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard (online) variable prices for your area, which may be higher than your current Go-Fix 3 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Changing your mind
You can cancel your Go-Fix 3 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 3 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard prices under our ‘Standard terms for supplying electricity and gas to domestic customers’ as if you had never been supplied on the Go-Fix 3 offer.
Early Exit Fee
If before 31st October 2011, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 3 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online Price Control Agreement applies, you will no longer be eligible for the Go-Fix 3 offer and will incur an Early Exit Fee..
Changing tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go-Fix 3 offer and will be supplied under the terms of your new tariff, and you may not be able to switch back to the Go-Fix 3 offer at any point in the future and will incur an Early Exit Fee.
Moving home
If you move home your Online Price Control Agreement will end.
09.07.10
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npower Additional Terms for Go Fix 4
These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Go-Fix 4 is only available online and offers a price fix until 31st March 2012. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.
In order to take up and remain on our Go-Fix 4 tariff you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Go-Fix 4offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go-Fix 4 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go-Fix 4 offer at any point in the future.
You cannot be supplied on our Go–Fix 4 offer if your supply is through a prepayment meter.
Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go-Fix 4 offer until 31st March 2012 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.
Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, these being the prices indicated in the Go-Fix 4 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price.
Payment of the Annual Direct Debit Discount – new npower customers only
Provided you meet all of the requirements you will become eligible for our annual Direct Debit discount on the first anniversary of the date on which supply of your second (or only) fuel by us started and it will be credited to your electricity and/or gas accounts on that date. During your first year on the Go-Fix 4 offer your annual Direct Debit discount is included in the agreed monthly Direct Debit payments to be made by you. If for any reason during your first year on the Go-Fix 4, you become either ineligible for the annual Direct Debit discount or only eligible for a reduced amount you must repay the value of such credit. Your monthly direct debit payments may no longer be appropriate to meet your estimated consumption during the Price Control Period. Your annual Direct Debit discount is not included in the agreed monthly Direct Debit payments if you are an existing npower customer.
When this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard (online) variable prices for your area, which may be higher than your current Go-Fix 4 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Changing your mind
You can cancel your Go-Fix 4 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 4 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard prices under our 'Standard terms for supplying electricity and gas to domestic customers' as if you had never been supplied on the Go-Fix 4 offer.
Early Exit Fee
If before 31st March 2012, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 4 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online Price Control Agreement applies, you will no longer be eligible for the Go-Fix 4 offer and will incur an Early Exit Fee.
Changing tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go-Fix 4 offer and will be supplied under the terms of your new tariff, and you may not be able to switch back to the Go-Fix 4 offer at any point in the future and will incur an Early Exit Fee.
Moving home
If you move home your Online Price Control Agreement will end.
01.12.10
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npower Online Price Control Agreement for Go-Fix 5
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Go-Fix 5 is only available online and offers a price fix until 31st May 2012. Charges will be based on our current prices for your area that you opted for.
In order to take up and remain on our Go-Fix 5 tariff you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and have chosen and we must have agreed to supply you on our Go-Fix 5 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go-Fix 5 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go-Fix 5 offer at any point in the future.
You cannot be supplied on our Go–Fix 5 offer if your supply is through a prepayment meter.
Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go-Fix 5 offer until 31st May 2012 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.
Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for online at sign-up, these being the prices indicated in the Go-Fix 5 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price.
When this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard (online) variable prices for your area, which may be higher than your current Go-Fix 5 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. You acknowledge and agree in taking up Go Fix 5 that your prices may increase when the Online Price Control Period ends and that we will change your prices accordingly and that subject to us notifying you, we will not be required to hold your prices at the rate applicable during the Online Price Control Period, if you decide to leave us, when that period ends. This provision prevails over any contrary provision in our standard terms of supply.
Changing your mind
You can cancel your Go-Fix 5 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 5 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard prices under our Standard Terms as if you had never been supplied on the Go-Fix 5 offer.
Early Exit Fee
If before 31st May 2012, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 5 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online Price Control Agreement applies, you will no longer be eligible for the Go-Fix 5 offer and will incur an Early Exit Fee.
Changing tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go-Fix 5 offer and will be supplied under the terms of your new tariff, and you may not be able to switch back to the Go-Fix 5 offer at any point in the future and will incur an Early Exit Fee.
Moving home
If you move home your Online Price Control Agreement will end.
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npower Online Price Control Agreement for Go-Fix 6
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Go-Fix 6 is only available online and offers a price fix until 31st July 2012. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.
In order to take up and remain on our Go-Fix 6 tariff you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Go-Fix 6 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go-Fix 6 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go-Fix 6 offer at any point in the future.
You cannot be supplied on our Go–Fix 6 offer if your supply is through a prepayment meter.
Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go-Fix 6 offer until 31st July 2012 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.
Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for online at sign-up, these being the prices indicated in the Go-Fix 6 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price.
When this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online product ("Go Save”), which may be more expensive than Go-Fix 6, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Changing your mind
You can cancel your Go-Fix 6 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 6 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Go-Fix 6 offer.
Early Exit Fee
If before 31st July 2012, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 6 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online Price Control Agreement applies, you will no longer be eligible for the Go-Fix 6 offer and may incur an Early Exit Fee.
Changing tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go-Fix 6 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go-Fix 6 offer at any point in the future and may incur an Early Exit Fee.
Moving home
If you move home your Online Price Control Agreement will end.
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npower Online Price Control Agreement for Go Fix 7
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Go Fix 7 is only available online and offers a price fix until 4th December 2012. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.
In order to take up and remain on our Go Fix 7 tariff you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Go Fix 7 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go Fix 7 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go Fix 7 offer at any point in the future.
You cannot be supplied on our Go–Fix 7 offer if your supply is through a prepayment meter.
Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go Fix 7 offer until 4th December 2012 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.
Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for online at sign-up, these being the prices indicated in the Go Fix 7 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price.
Whan this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online product (“Go Save”), which may be more expensive than Go Fix 7, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Changing your mind
You can cancel your Go Fix 7 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go Fix 7 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Go Fix 7 offer.
Early Exit Fee
If before 4th December 2012, you change your supplier or tariff for electricity or gas, or both, to which your Go Fix 7 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online Price Control Agreement applies, you will no longer be eligible for the Go Fix 7 offer and may incur an Early Exit Fee.
Changing your tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Fix 7 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Fix 7 offer at any point in the future and may incur an Early Exit Fee.
Moving home
If you move home your Go Fix 7 Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Go Fix 7 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check
If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Go Fix 7 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
30.09.11
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npower Online Price Control Agreement for Go Fix 8
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Go-Fix 8 is only available online and offers a price fix until 3rd February 2013. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.
In order to take up and remain on our Go Fix 8 tariff you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Go Fix 8 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go Fix 8 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go Fix 8 offer at any point in the future.
You cannot be supplied on our Go Fix 8 offer if your supply is through a prepayment meter.
Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go Fix 8 offer until 3rd February 2013 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.
Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for online at sign-up, these being the prices (and standing charge) indicated in the Go-Fix 8 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price.
Whan this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product (“Go Save S”), which may be more expensive than Go-Fix 8, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period.
Changing your mind
You can cancel your Go-Fix 8 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 8 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Go-Fix 8 offer.
Early Exit Fee
If before 3rd February 2013, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 8 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online Price Control Agreement applies, you will no longer be eligible for the Go-Fix 8 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go-Fix 8 offer at any point in the future and may incur an Early Exit Fee.
Changing your tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Fix 8 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Fix 8 offer at any point in the future and may incur an Early Exit Fee.
Moving home
If you move home your Go Fix 8 Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Go-Fix 8 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Go-Fix 8 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
19.12.11
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npower Online Price Control Agreement for Go Fix 10
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Go-Fix 10 offers a price fix until 8th April 2013. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.
In order to take up and remain on our Go-Fix 10 tariff you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Go-Fix 10 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go-Fix 10 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go-Fix 10 offer at any point in the future.
You cannot be supplied on our Go-Fix 10 offer if your supply is through a prepayment meter.
Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go-Fix 10 offer until 8th April 2013 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.
Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Go-Fix 10 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price.
Whan this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product (“Go Save S”), which may be more expensive than Go-Fix 10, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period.
Changing your mind
You can cancel your Go-Fix 10 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 10 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Go-Fix 10 offer.
Early Exit Fee
If before 8th April 2013, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 10 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Changing supplier
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go-Fix 10 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go-Fix 10 offer at any point in the future and may incur an Early Exit Fee.
Changing your tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Fix 8 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Fix 8 offer at any point in the future and may incur an Early Exit Fee.
Moving home
If you move home your Go-Fix 10 Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Go-Fix 10 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Go-Fix 10 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
19.12.11
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npower Online Price Control Agreement for Go Fix 11
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Go-Fix 11 offers a price fix until 21st May 2013. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.
In order to take up and remain on our Go-Fix 11 tariff you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Go-Fix 11 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go-Fix 11 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go-Fix 11 offer at any point in the future.
You cannot be supplied on our Go-Fix 11 offer if your supply is through a prepayment meter.
Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go-Fix 11 offer until 21st May 2013 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.
Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Go-Fix 11 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price.
Whan this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product (“Go Save S”), which may be more expensive than Go-Fix 11, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.
Changing your mind
You can cancel your Go-Fix 11 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 11 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Go-Fix 11 offer.
Early Exit Fee
If before 21st May 2013, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 11 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel (“Early Exit Fee”). If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Go Fix 11 Agreement applies, you may incur an Early Exit Fee..
Changing your tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Fix 8 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Fix 8 offer at any point in the future and may incur an Early Exit Fee.
Moving home
If you move home your Go-Fix 11 Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Go-Fix 11 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Go-Fix 11 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
20.02.12
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npower Price Control Agreement for the Flex Saver Feb 2013 offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Flex Saver Feb 2013 offers a price cap set at npower standard (off-line) prices as at 17th October 2011 less a 5% discount until 28th February 2013.
These additional terms apply to you if:
- you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- you are a domestic customer;
- your supply is through a credit meter;
- you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- you have chosen and we have agreed to supply you on our Flex Saver Feb 2013 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Flex Saver Feb 2013 offer, we may transfer you to our standard (off-line) variable prices applicable to you and you may not be able to switch back to the Flex Saver Feb 2013 offer at any point in the future.
You cannot be supplied on our Flex Saver Feb 2013 offer:
- if your supply is through a prepayment meter;
- if we only supply you with one fuel (except in the absence of a mains gas connection);
- whilst remaining on any other tariff such as “Standard”; “Juice”; “National Trust”; “Freedom”, “Football 45”, “Price Fix 2012”, “Price Fix 2013”, “Price Protector”, “Bill Saver”, “Winter Fix” or any online tariff; and/or
- whilst you are benefiting from one of our other offers which we decide cannot be used together with the Flex Saver Feb 2013 offer (such as “Energy Bonus or “Energy Bonus Advance”).
Price Control Period
These terms apply from the date when we agree we will supply you under our Flex Saver Feb 2013 offer until the earlier of:
- 28th February 2013;
- the date you change your tariff with us;
- the date you cease to meet any of the Eligibility Criteria;
- except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Flex Saver Feb 2013 offer; and
- the date we terminate our agreement with you in accordance with our Standard Terms.
We call this the “Price Control Period”.
Our charges during the Price Control Period
During the Price Control Period our prices for electricity and gas will not exceed our standard (off-line) prices as at as at 17th October 2011 less a 5% discount. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the capped level.
If, during the Price Control Period, the prevailing npower standard (off-line) rates for electricity and/or gas fall below our standard tariff payable as at 17th October 2011 then your prices for electricity and/or gas (as applicable) will also fall by the corresponding percentage. If rates subsequently rise then your prices may also rise but (subject to the exception set out above) will not exceed our standard (off-line) prices as at as at 17th October 2011 less a 5% discount during the Price Control Period.
Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which will be higher than your current Flex Saver Feb 2013 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Changing your mind
You can cancel your Flex Saver Feb 2013 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Flex Saver Feb 2013 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Flex Saver Feb 2013 offer.
Early Exit Fee
If before 28th February 2013, you change your supplier or tariff for electricity or gas, or both, to which your Flex Saver Feb 2013 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel (“Early Exit Fee”).”). If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Changing your tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Flex Saver Feb 2013 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Flex Saver Feb 2013 offer at any point in the future and may incur an Early Exit Fee.
Moving home
If you move home your Price Control Agreement will normally end, but you may be able to transfer it to your new home if:
- your electricity and gas is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
- we agree to continue with the Agreement at your new home.
If we agree, the prices you will pay for supplies for the rest of the Price Control Period will be the prices under the Flex Saver Feb 2013 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.
17.10.11
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The terms in this Price Control Agreement are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Words which are defined in the Standard Terms shall have the same meaning in this Price Control Agreement. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Should you switch to the Football Saver offer, you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.
These additional terms apply to you if:
- we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- you are a domestic customer;
- you agree to pay your energy bills by monthly Direct Debit or quarterly variable Direct Debit or any other payment method that we may agree with you from time to time;
- you are a new customer of ours (or any other npower group company) or you are an existing customer and, in either case, you pay on the prevailing standard variable tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- you have chosen and we have agreed to supply you on our Football Saver offer.
If at any time you do not meet any of these eligibility criteria ("Eligibility Criteria") or do not comply with the terms of the Football Saver offer, we may transfer you to our standard (off-line) variable prices applicable to you. You may not be able to switch back to the Football Saver offer at any point in the future.
You cannot be supplied on our Football Saver offer:
- if your supply is through a prepayment meter; or
- if we only supply you with one fuel (except in the absence of a mains gas connection); or
- whilst remaining on any other tariff such as "Standard"; "Energy Discount"; "Fixed 2011"; "Juice"; "National Trust"; "Price Guarantee", "Freedom" or any online tariff; and/or
- whilst you are benefiting from one of our other offers which we decide cannot be used together with the Football Saver (such as "Energy Bonus", "Energy Bonus Advance" or "npower ONE").
Price Control Period
These terms apply from the date when we agree we will supply you under our Football Saver offer until the earlier of:
- 30th September 2011;
- the date you change your tariff with us;
- the date you cease to meet any of the Eligibility Criteria;
- except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Football Saver offer; and
- the date we terminate our agreement with you in accordance with our Standard Terms.
We call this the "Price Control Period".
Our charges during the Price Control Period
During the Price Control Period you agree to pay our charges for your gas and electricity or electricity only (in the absence of a mains gas connection), in line with the Football Saver offer, namely at our prevailing standard (off-line) variable prices applicable to you less a discount of 7% for the Price Control Period.
Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which will be higher than your current Football Saver offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Payment of the Annual Direct Debit Discount – new npower monthly Direct Debit customers only
Provided you meet all of the requirements you will become eligible for our annual Direct Debit discount on the first anniversary of the date on which supply of your second (or only, if you have no mains gas connection) fuel by us started and it will be credited to your electricity and/or gas accounts on that date. During your first year on the Football Saver offer your annual Direct Debit discount is included in the agreed monthly Direct Debit payments to be made by you. If for any reason during your first year on the Football Saver, you become either ineligible for the annual Direct Debit discount or only eligible for a reduced amount you must repay the value of such credit. Your monthly Direct Debit payments may no longer be appropriate to meet your estimated consumption during the Price Control Period. Your annual Direct Debit discount is not included in the agreed monthly Direct Debit payments if you are an existing npower customer.
Changing your mind
You can cancel this Price Control Agreement within 28 days from the date when we tell you that we have agreed to supply you under this Price Control Agreement. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel this Price Control Agreement. If this Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms.
Changing supplier
If you change your supplier of electricity or gas, or both, to which this Price Control Agreement applies, you will no longer be eligible for the Football Saver offer.
Changing your tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Football Saver offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Football Saver offer at any point in the future.
Moving home
If you move home this Price Control Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the Eligibility Criteria and:
- your electricity and gas (or electricity only in the absence of a mains gas connection) is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
- we agree to continue with the Price Control Agreement at your new home.
If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Football Saver offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
Revised 02.06.10
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The terms in this Price Control Agreement are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Words which are defined in the Standard Terms shall have the same meaning in this Price Control Agreement. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
These additional terms apply to you if:
- you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- you are a domestic customer;
- you agree to pay your energy bills by monthly Direct Debit or quarterly variable Direct Debit or any other payment method that we may agree with you from time to time;
- you pay on the prevailing standard variable tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- you have chosen and we have agreed to supply you on our Football Saver 2 offer.
If at any time you do not meet any of these eligibility criteria ("Eligibility Criteria") or do not comply with the terms of the Football Saver 2 offer, we may transfer you to our standard (off-line) variable prices applicable to you. You may not be able to switch back to the Football Saver 2 offer at any point in the future.
You cannot be supplied on our Football Saver 2 offer:
- if your supply is through a prepayment meter; or
- if we only supply you with one fuel (except in the absence of a mains gas connection); or
- whilst remaining on any other tariff such as "Standard"; "Energy Discount"; "Fixed 2011"; "Juice"; "National Trust"; "Price Guarantee", "Freedom" or any online tariff; and/or
- whilst you are benefiting from one of our other offers which we decide cannot be used together with the Football Saver 2 (such as "Energy Bonus, "Energy Bonus Advance" or "npower ONE").
Price Control Period
These terms apply from the date when we agree we will supply you under our Football Saver 2 offer until the earlier of:
- 31st December 2011;
- the date you change your tariff with us;
- the date you cease to meet any of the Eligibility Criteria;
- except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Football Saver 2 offer; and
- the date we terminate our agreement with you in accordance with our Standard Terms. We call this the "Price Control Period".
Our charges during the Price Control Period
During the Price Control Period you agree to pay our charges for your gas and electricity or electricity only (in the absence of a mains gas connection), in line with the Football Saver 2 offer, namely at our prevailing standard (off-line) variable prices applicable to you less a discount of 7% for the Price Control Period.
Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which will be higher than your current Football Saver 2 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Payment of the Annual Direct Debit Discount – new npower monthly Direct Debit customers only
Provided you meet all of the requirements you will become eligible for our annual Direct Debit discount on the first anniversary of the date on which supply of your second (or only, if you have no mains gas connection) fuel by us started and it will be credited to your electricity and/or gas accounts on that date. During your first year on the Football Saver 2 offer your annual Direct Debit discount is included in the agreed monthly Direct Debit payments to be made by you. If for any reason during your first year on the Football Saver 2, you become either ineligible for the annual Direct Debit discount or only eligible for a reduced amount you must repay the value of such credit. Your monthly direct debit payments may no longer be appropriate to meet your estimated consumption during the Price Control Period. Your annual Direct Debit discount is not included in the agreed monthly Direct Debit payments if you are an existing npower customer.
Changing your mind
You can cancel this Price Control Agreement within 28 days from the date when we tell you that we have agreed to supply you under this Price Control Agreement. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel this Price Control Agreement. If this Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms.
Changing supplier
If you change your supplier of electricity or gas, or both, to which this Price Control Agreement applies, you will no longer be eligible for the Football Saver 2 offer.
Changing your tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Football Saver 2 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Football Saver 2 offer at any point in the future.
Moving home
If you move home this Price Control Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the Eligibility Criteria and:
- Football Saver 2 remains available for sale (if not an updated version may be available); and
- your electricity and gas (or electricity only in the absence of a mains gas connection) is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
- agree to continue with the Price Control Agreement at your new home.
If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Football Saver 2 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
27.09.10
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The terms in this Price Control Agreement are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms”). Words which are defined in the Standard Terms shall have the same meaning in this Price Control Agreement. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
These additional terms apply to you if:
- you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- you are a domestic customer;
- you agree to pay your energy bills by monthly Direct Debit or quarterly variable Direct Debit or any other payment method that we may agree with you from time to time;
- you pay on the prevailing standard variable tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- you have chosen and we have agreed to supply you on our Football Saver 3 offer.
If at any time you do not meet any of these eligibility criteria ("Eligibility Criteria”) or do not comply with the terms of the Football Saver 3 offer, we may transfer you to our standard (off-line) variable prices applicable to you. You may not be able to switch back to the Football Saver 3 offer at any point in the future.
You cannot be supplied on our Football Saver 3 offer:
- if your supply is through a prepayment meter; or
- if we only supply you with one fuel (except in the absence of a mains gas connection); or
- whilst remaining on any other tariff such as "Standard”; "Juice”; "National Trust”; "Price Guarantee”, "Freedom”, "Price Fix 2012” or any online tariff; and/or
- whilst you are benefiting from one of our other offers which we decide cannot be used together with the Football Saver 3 (such as "Energy Bonus or "Energy Bonus Advance”)
Price Control Period
These terms apply from the date when we agree we will supply you under our Football Saver 3 offer until the earlier of:
- 30th June 2012;
- the date you change your tariff with us;
- the date you cease to meet any of the Eligibility Criteria;
- except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Football Saver 3 offer; and
- the date we terminate our agreement with you in accordance with our Standard Terms. We call this the "Price Control Period”.
Our charges during the Price Control Period
During the Price Control Period you agree to pay our charges for your gas and electricity or electricity only (in the absence of a mains gas connection), in line with the Football Saver 3 offer, namely at our prevailing standard (off-line) variable prices applicable to you less a discount of 7% for the Price Control Period.
Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which will be higher than your current Football Saver 3 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. You acknowledge and agree in taking up Football Saver 3 that your prices may increase when the Price Control Period ends and that we will change your prices accordingly and that subject to us notifying you, we will not be required to hold your prices at the rate applicable during the Price Control Period, if you decide to leave us, when that period ends. This provision prevails over any contrary provision in our Standard Terms.
Changing your mind
You can cancel this Price Control Agreement within 28 days from the date when we tell you that we have agreed to supply you under this Price Control Agreement. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel this Price Control Agreement. If this Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms.
Changing supplier
If you change your supplier of electricity or gas, or both, to which this Price Control Agreement applies, you will no longer be eligible for the Football Saver 3 offer.
Changing your tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Football Saver 3 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Football Saver 3 offer at any point in the future.
Moving home
If you move home this Price Control Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the Eligibility Criteria and:
- Football Saver 3 remains available for sale (if not an updated version may be available); and
- your electricity and gas (or electricity only in the absence of a mains gas connection) is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
- agree to continue with the Price Control Agreement at your new home.
If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Football Saver 3 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
09.05.11
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npower Price Control Agreement Price Guarantee offer (for contracts entered into on or after 17 June 2010)
These terms in this Price Control Agreement are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers. Words which are defined in our 'Standard terms for supplying electricity and gas to domestic customers' shall have the same meaning in this Price Control Agreement. The main terms are set out in bold.
Should you switch to the Price Guarantee offer, you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.
These additional terms apply to you if:
- we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- you are a domestic customer;
- you agree to pay your energy bills by monthly Direct Debit or quarterly variable Direct Debit or any other payment method that we may agree with you from time to time;
- you are a new customer of ours (or any other npower group company) or you are an existing customer and you pay on the prevailing standard variable tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- you have chosen and we have agreed to supply you on our Price Guarantee offer on or after 17th June 2010.
If at any time you do not meet any of these eligibility criteria ("Eligibility Criteria") or do not comply with the terms of the Price Guarantee offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Guarantee offer at any point in the future.
You cannot be supplied on our Price Guarantee offer:
- if your supply is through a prepayment meter; or
- if we only supply you with one fuel (except in the absence of a mains gas connection); or
- whilst remaining on any other tariff such as "Standard"; "Energy Discount"; "Fixed 2011"; "Juice"; "National Trust"; and any online tariff; and/or
- whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Guarantee (such as the "Energy Bonus Advance" and "npower ONE").
Price Control Period
These terms apply from the date when we agree we will supply you under our Price Guarantee offer until the earlier of:
- 30th September 2011;
- the date you change your tariff with us;
- the date you cease to meet any of the Eligibility Criteria;
- except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Price Guarantee; and
- the date we terminate our agreement with you in accordance with our 'Standard terms for supplying electricity and gas to domestic customers'.
We call this the "Price Control Period".
Our charges during the Price Control Period
During the Price Control Period our prices per unit for electricity and gas may vary but will never exceed the current prices that you opted for on sign-up, these being the prices indicated in the Price Guarantee offer, applicable to your area on the date when we agree we will supply you under our Price Guarantee offer.
The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the guaranteed level. We will let you know about this in the same way as we let you know about all changes to our charges under our Standard terms for supplying electricity and gas to domestic customers.
Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Guarantee offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Changing your mind
You can cancel this Price Control Agreement within 28 days from the date when we tell you that we have agreed to supply you under this Price Control Agreement. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel this Price Control Agreement. If this Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our ‘Standard terms for supplying electricity and gas to domestic customers’.
Changing supplier
If you change your supplier of electricity or gas, or both, to which this Price Control Agreement applies, you will no longer be eligible for the Price Guarantee offer.
Changing your tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Guarantee offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Guarantee offer at any point in the future.
Moving home
If you move home this Price Control Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the Eligibility Criteria and:
- your electricity and gas (or electricity only in the absence of a mains gas connection) is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
- we agree to continue with the Price Control Agreement at your new home.
If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Guarantee offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.
Revised 14.06.10
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npower Price Control Agreement for the Price Fix 2012 offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold. These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Price Fix 2012 offers a price fix against npower standard prices as at 27th September 2010 until 31st December 2011.
These additional terms apply to you if:
- you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- you are a domestic customer;
- you agree to pay your energy bills by monthly direct debit, quarterly variable direct debit or any other payment method that we may agree with you from time to time;
- you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- you have chosen and we have agreed to supply you on our Price Fix 2012 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix 2012 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Fix 2012 offer at any point in the future.
You cannot be supplied on our Price Fix 2012 offer:
- if your supply is through a prepayment meter; or
- if we only supply you with one fuel (except in the absence of a mains gas connection); or
- whilst remaining on any other tariff such as "Standard"; "Energy Discount"; "Fixed 2011"; "Juice"; "National Trust"; "Price Guarantee", "Freedom", "Football Saver" or any online tariff; and/or
- whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix 2012 offer (such as "Energy Bonus, "Energy Bonus Advance" or "npower ONE").
Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix 2012 offer until 31st December 2011 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period:
Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices indicated in the Price Fix 2012 offer, applicable to your area on the opening date of the offer (27th September 2010). The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price.
Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Fix 2012 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Payment of the Annual Direct Debit Discount – new npower monthly Direct Debit customers only
Provided you meet all of the requirements you will become eligible for our annual Direct Debit discount on the first anniversary of the date on which supply of your second (or only, if you have no mains gas connection) fuel by us started and it will be credited to your electricity and/or gas accounts on that date. During your first year on the Price Fix 2012 offer your annual Direct Debit discount is included in the agreed monthly Direct Debit payments to be made by you. If for any reason during your first year on the Price Fix 2012, you become either ineligible for the annual Direct Debit discount or only eligible for a reduced amount you must repay the value of such credit. Your monthly direct debit payments may no longer be appropriate to meet your estimated consumption during the Price Control Period. Your annual Direct Debit discount is not included in the agreed monthly Direct Debit payments if you are an existing npower customer.
Changing your mind
You can cancel your Price Fix 2012 Agreement within 28 days from the date when we tell you that we have agreed to supply you under the Price Fix 2012 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our ‘Standard terms for supplying electricity and gas to domestic customers’ as if you had never been supplied on the Price Fix 2012 offer.
Changing supplier
If you change your supplier of electricity or gas, or both, to which your Price Control Agreement applies, you will no longer be eligible for the Price Fix 2012 offer.
Changing your tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix 2012 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix 2012 offer at any point in the future.
Moving home
If you move home your Price Control Agreement will normally end, but you may be able to transfer it to your new home if:
- your electricity and gas is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
- we agree to continue with the Agreement at your new home
If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix 2012 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.
26.08.10
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npower Additional Terms for Price Fix 2013 Offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Price Fix 2013 offers a price fix until 1st January 2013. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.
These additional terms apply to you if:
- you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- you are a domestic customer;
- you agree to pay your energy bills by monthly direct debit, quarterly variable direct debit or any other payment method that we may agree with you from time to time;
- you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- you have chosen and we have agreed to supply you on our Price Fix 2013 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix 2013 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Fix 2013 offer at any point in the future.
You cannot be supplied on our Price Fix 2013 offer:
- if your supply is through a prepayment meter; or
- if we only supply you with one fuel (except in the absence of a mains gas connection); or
- whilst remaining on any other tariff such as “Standard”, “Price Fix 2012”; “Juice”; “National Trust”; “Price Guarantee”, “Freedom”, “Football Saver” or any online tariff; and/or
- whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix 2013 offer (such as “Energy Bonus” or “Energy Bonus Advance”).
Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix 2013 offer until 1st January 2013 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.
Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign up, these being the prices indicated in the Price Fix 2013 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price.
Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Fix 2013 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Changing your mind
You can cancel your Sign Online 23 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 23 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 23 Agreement. If your Sign Online 23 Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Sign Online 23 offer.
Early Exit Fee
If before 1st January 2013, you change your supplier or tariff for electricity or gas, or both, to which your Price Fix 2013 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel (“Early Exit Fee”). If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Changing supplier
If you change your supplier of electricity or gas, or both, to which your Price Control Agreement applies, you will no longer be eligible for the Price Fix 2013 offer and may incur an Early Exit Fee.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Price Fix 2013 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix 2013 offer at any point in the future and may incur an Early Exit Fee.
Moving home
If you move home your Price Control Agreement will normally end , but you may be able to transfer it to your new home if:
- your electricity and gas is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
- we agree to continue with the Agreement at your new home.
If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix 2013 offer applicable to your new home. Those prices may be different from the prices in your present home for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.
04.07.11
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npower Price Control Agreement for the Price Protector offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Price Protector offers a price cap set at npower standard (off-line) prices as at 28th February 2011 until 31st August 2012.
These additional terms apply to you if:
- you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- you are a domestic customer;
- you agree to pay your energy bills by monthly direct debit, quarterly variable direct debit or any other payment method that we may agree with you from time to time;
- you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- you have chosen and we have agreed to supply you on our Price Protector offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Protector offer, we may transfer you to our standard (off-line) variable prices applicable to you and you may not be able to switch back to the Price Protector offer at any point in the future.
You cannot be supplied on our Price Protector offer:
- if your supply is through a prepayment meter; or
- if we only supply you with one fuel (except in the absence of a mains gas connection); or
- whilst remaining on any other tariff such as "Standard"; "Juice"; "National Trust"; "Price Guarantee", "Freedom", "Football Saver", "Price Fix 2012" or any online tariff; and/or
- whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Protector offer (such as "Energy Bonus" or "Energy Bonus Advance").
Price Control Period
These terms apply from the date when we agree we will supply you under our Price Protector offer until 31st August 2012 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.
Our charges during the Price Control Period
During the Price Control Period our prices for electricity and gas will not exceed our standard (off-line) prices as at 28th February 2011. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the capped level.
If, during the Price Control Period, the prevailing npower standard (off-line) rates for electricity and/or gas fall below our standard tariff payable as at 28th February 2011 then we will charge you the lower amount.
Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Protector offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. You acknowledge and agree in taking up Price Protector that your prices may increase when the Price Control Period ends and that we will change your prices accordingly and that subject to us notifying you, we will not be required to hold your prices at the rate applicable during the Price Control Period, if you decide to leave us, when that period ends. This provision prevails over any contrary provision in our Standard Terms.
Changing your mind
You can cancel your Price Protector Agreement within 28 days from the date when we tell you that we have agreed to supply you under the Price Protector offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Price Protector offer.
Changing supplier
If you change your supplier of electricity or gas, or both, to which your Price Control Agreement applies, you will no longer be eligible for the Price Protector offer and will incur an Early Exit Fee.
Changing your tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Protector offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Protector offer at any point in the future and will incur an Early Exit Fee.
Early Exit Fee
If before 31st August 2012, you change your supplier or tariff for electricity or gas, or both, to which your Price Protector Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Moving home
If you move home your Price Control Agreement will normally end, but you may be able to transfer it to your new home if:
- your electricity and gas is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
- we agree to continue with the Agreement at your new home.
If we agree, the prices you will pay for supplies for the rest of the Price Control Period will be the prices under the Price Protector offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.
31/01/11
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npower Additional Terms for Sign-Online 4 to 16 inclusive and Web 14 to 16 inclusive
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Sign Online 4, Sign Online 5, Sign Online 6, Sign Online 7, Sign Online 8, Sign Online 9, Sign Online 10, Sign Online 11, Sign Online 12, Sign Online 13, Sign Online 14, Sign Online 15, Sign Online 16, Web 14, Web 15 and Web 16 ("Online Tariff(s)") offer standard (off-line) variable prices with a £5 discount per fuel per year ("Online Discount") for managing your energy account online and meeting the eligibility criteria below. Charges will be based on our current standard (off-line) variable prices for your area.
In order to remain on our Online Tariff you must:
- continue your supply of gas and/or electricity from us;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower;
- provide meter readings online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to continue to supply you on our Online Tariff.
If at any time you do not meet any of these eligibility criteria for managing your account online or do not comply with the terms of your Online Tariff, we may transfer you to our standard (off-line) variable prices applicable to your area, and you may not be able to switch back to your Online Tariff at any point in the future. Alternatively we may remove your Online Discount if at any time you do not meet any of these eligibility criteria for managing your account online.
You cannot be supplied on our Online Tariff if your supply is through a prepayment meter.
When this Agreement ends
These terms apply from 1st January 2011 until you/we change your tariff/supplier and your Online Tariff Agreement ends. We call this the Online Tariff Period.
Our charges
During the Online Tariff Period our prices for electricity and gas will be our standard (off-line) variable prices, applicable to your area.
Online Discount
Your Online Discount will be shown as a pro-rata discount off your energy bill for as long as you meet the eligibility criteria for managing your account online.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online Tariff Agreement applies, you will no longer be eligible for our Online Tariff.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for our Online Tariff and will be supplied under the terms of your new tariff. You may not be able to switch back to our Online Tariff at any point in the future.
Moving home
If you move home your Online Tariff Agreement will end.
Revised 25.11.10
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npower Additional Terms for Sign Online 18
These terms are in addition to and do not replace npower’s Standard Terms for Supplying Electricity and Gas (“Standard Terms”). Terms defined in the Standard terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail.
Sign Online 18 is only available online and offer current Sign Online 18 prices applicable to your area that you opted for when taking electricity and gas until 30th June 2011. For your information on your original terms set out here, please note that Sign Online 18 and WEB 18 prices may vary during the applicable Offer Period , as provided for in the ‘Our charges’ section below.
Should you switch to the Sign Online 18 offer, you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.
In order to take up and remain on our Sign Online 18 offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and electricity ;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by - registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we have agreed to supply you on our Sign Online 18 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 18 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 18 offer at any point in the future.
You cannot be supplied on our Sign Online 18 offer if your supply is through a prepayment meter.
Offer Period
These terms apply from the date when we agree we will supply you under our Sign Online 18 offer until 30th June 2011 or an earlier date on which you/we change your tariff/supplier and your Sign Online 18 Agreement ends. We call this the Sign Online 18 Period.
Our charges
Our prices for electricity and gas will be our current Sign Online 18 prices, applicable to your area.
Sign Online 18 prices may vary during the Sign Online 18 Period.
Our available online tariff prices may be replaced from time to time. Any replacement or alternative online tariff may offer lower prices. Some may only be available to new customers of ours.
When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 18 Period, we will place you on our standard online product (“Go-Save”), which may be more expensive than Sign Online 18.
Changing your mind
You can cancel your Sign Online 18 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 18 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 18 Agreement. If your Sign Online 18 Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our ‘Standard terms for supplying electricity and gas to domestic customers’ as if you had never been supplied on the Sign Online 18 offer.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Sign Online 18 Agreement applies, you will no longer be eligible for the Sign Online 18 offer and will incur an Early Exit Fee.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 18 offer and will be supplied under the terms of your new tariff, and you may not be able to switch back to the Sign Online 18 offer at any point in the future and you will incur an Early Exit Fee.
Moving home
If you move home your Sign Online 18 Agreement will normally end, but you may be able to transfer it to your new home if:
- your electricity and gas is supplied by npower and is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address;
- you continue to meet the eligibility criteria of the Sign Online 18 offer; and
- we agree to continue with the Agreement at your new home.
If we agree, the prices you will pay for your supplies for the rest of the Sign Online 18 Period will be the prices under the Sign Online 18 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.
24.03.10
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npower Additional Terms for Sign Online 19 Offer
These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Sign Online 19 is only available online and offers our current Sign Online 19 prices for electricity and gas applicable to your area from time to time until 30th September 2011. For your information on your original terms set out here, please note that Sign Online 19 and WEB 19 prices may vary during the applicable Offer Period , as provided for in the ‘Our charges’ section below.
In order to take up and remain on our Sign Online 19 offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Sign Online 19 offer
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 19 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 19 offer at any point in the future.
You cannot be supplied on our Sign Online 19 offer if your supply is through a prepayment meter.
Offer period
These terms apply from the date when we agree we will supply you under our Sign Online 19 offer until 30th September 2011 or an earlier date on which you/we change your tariff/supplier and your Sign Online 19 Agreement ends. We call this the Sign Online 19 Period.
Our charges
Our prices for electricity and gas will be our current Sign Online 19 prices, applicable to your area. Sign Online 19 prices may vary during the Sign Online 19 Period.
Our available online tariff prices may be replaced from time to time. Any replacement or alternative online tariff may offer lower prices. Some may only be available to new customers of ours.
When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 19 Period, we will place you on our standard online product ("Go-Save"), which may be more expensive than Sign Online 19.
Changing your mind
You can cancel your Sign Online 19 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 19 offer. To do this,simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 19 Agreement. If your Sign Online 19 Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Sandard terms for supplying electricity and gas to domestic customersas if you had never been supplied on the Sign Online 19 offer.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Sign Online 19 Agreement applies, you will no longer be eligible for the Sign Online 19 offer and will incur an Early Exit Fee.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 19 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Sign Online 19 offer at any point in the future and you will incur an Early Exit Fee.
Early Exit Fee
If before 30th September 2011 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 19 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Moving home
If you move home your Sign Online 19 Agreement will normally end, but you may be able to transfer it to your new home if:
- your electricity and/or gas is supplied by npower and is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity);
- you do not have a prepayment meter;
- you ask us to transfer the Agreement to your new home when you tell us about your change of address;
- you continue to meet the eligibility criteria of the Sign Online 19 offer; and
- we agree to continue with the Agreement at your new home.
If we agree, the prices you will pay for your supplies for the rest of the Sign Online 19 Period will be the prices under the Sign Online 19 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
Revised 29.06.10
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npower Additional Terms for Sign Online 20 Offer
These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Sign Online 20 is only available online and offers our current Sign Online 20 prices for electricity and gas applicable to your area from time to time until 31st December 2011. For your information on your original terms set out here, please note that Sign Online 20 prices may vary during the applicable Offer Period , as provided for in the 'Our charges' section below. For your information on your original terms set out here, please note that Sign Online 20 and WEB 20 prices may vary during the applicable Offer Period , as provided for in the ‘Our charges’ section below.
In order to take up and remain on our Sign Online 20 offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Sign Online 20 offer
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 20 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 20 offer at any point in the future.
You cannot be supplied on our Sign Online 20 offer if your supply is through a prepayment meter.
Offer period
These terms apply from the date when we agree we will supply you under our Sign Online 20 offer until 31st December 2011 or an earlier date on which you/we change your tariff/supplier and your Sign Online 20 Agreement ends. We call this the Sign Online 20 Period.
Our charges
Our prices for electricity and gas will be our current Sign Online 20 prices, applicable to your area. Sign Online 20 prices may vary during the Sign Online 20 Period.
Our available online tariff prices may be replaced from time to time. Any replacement or alternative online tariff may offer lower prices. Some may only be available to new customers of ours.
When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 20 Period, we will place you on our standard online product ("Go-Save"), which may be more expensive than Sign Online 20.
Changing your mind
You can cancel your Sign Online 20 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 20 offer. To do this,simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 20 Agreement. If your Sign Online 20 Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Sandard terms for supplying electricity and gas to domestic customersas if you had never been supplied on the Sign Online 20 offer.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Sign Online 20 Agreement applies, you will no longer be eligible for the Sign Online 20 offer and will incur an Early Exit Fee.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 20 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Sign Online 20 offer at any point in the future and you will incur an Early Exit Fee.
Early Exit Fee
If before 31st December 2011 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 20 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Moving home
If you move home your Sign Online 20 Agreement will normally end, but you may be able to transfer it to your new home if:
- your electricity and/or gas is supplied by npower and is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity);
- you do not have a prepayment meter;
- you ask us to transfer the Agreement to your new home when you tell us about your change of address;
- you continue to meet the eligibility criteria of the Sign Online 20 offer; and
- we agree to continue with the Agreement at your new home.
If we agree, the prices you will pay for your supplies for the rest of the Sign Online 20 Period will be the prices under the Sign Online 20 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
Revised 15.07.10
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npower Additional Terms for Sign Online 21 Offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Sign Online 21 is only available online and subject to ‘Our Charges’ section (below) offers our current Sign Online 21 prices for electricity and gas applicable to your area from time to time until 31st March 2012.
In order to take up and remain on our Sign Online 21 offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Sign Online 21 offer
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 21 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 21 offer at any point in the future.
You cannot be supplied on our Sign Online 21 offer if your supply is through a prepayment meter.
Offer period
These terms apply from the date when we agree we will supply you under our Sign Online 21 offer until 31st March 2012 or an earlier date on which you/we change your tariff/supplier and your Sign Online 21 Agreement ends. We call this the Sign Online 21 Period.
Our charges
Our prices for electricity and gas will be our current Sign Online 21 prices, applicable to your area. These prices may vary during the Sign Online 21 Period but any stated minimum differential to our standard tariff prices will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.
When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 21 Period, we will place you on our standard online product ("Go-Save"), which may be more expensive than Sign Online 21. You acknowledge and agree in taking up Sign Online 21 that your prices may increase when the Sign Online 21 Period ends and that we will change your prices accordingly and that subject to us notifying you, we will not be required to hold your prices at the rate applicable during the Sign Online 21 Period, if you decide to leave us, when that period ends. This provision prevails over any contrary provision in our Standard Terms.
Changing your mind
You can cancel your Sign Online 21 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 21 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 21 Agreement. If your Sign Online 21 Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Sign Online 21 offer.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Sign Online 21 Agreement applies, you will no longer be eligible for the Sign Online 21 offer and will incur an Early Exit Fee.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 21 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Sign Online 21 offer at any point in the future and you will incur an Early Exit Fee.
Early Exit Fee
If before 31st March 2012 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 21 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Moving home
If you move home your Sign Online 21 Agreement will normally end but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Sign Online 21 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the Sign Online 21 Period will be the prices under the Sign Online 21 offer applicable to your new home. Those prices may be different from the prices in your present home for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
Revised 22.12.10
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npower Additional Terms for Sign Online 22 Offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Sign Online 22 is only available online and offers our current Sign Online 22 prices for electricity and gas applicable to your area from time to time until 30th June 2012. Sign Online22 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.
In order to take up and remain on our Sign Online 22 offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Sign Online 22 offer
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 22 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 22 offer at any point in the future.
You cannot be supplied on our Sign Online 22 offer if your supply is through a prepayment meter.
Offer period
These terms apply from the date when we agree we will supply you under our Sign Online 22 offer until 30th June 2012 or an earlier date on which you/we change your tariff/supplier and your Sign Online 22 Agreement ends. We call this the Sign Online 22 Period.
Our charges
Our prices for electricity and gas will be our current Sign Online 22 prices, applicable to your area. These prices may vary during the Sign Online 22 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.
When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 22 Period, we will place you on our standard online product ("Go-Save”), which may be more expensive than Sign Online 22. You acknowledge and agree in taking up Sign Online 22 that your prices may increase when the Sign Online 22 Period ends and that we will change your prices accordingly and that subject to us notifying you, we will not be required to hold your prices at the rate applicable during the Sign Online 22 Period, if you decide to leave us, when that period ends. This provision prevails over any contrary provision in our Standard Terms.
Changing your mind
You can cancel your Sign Online 22 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 22 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 22 Agreement. If your Sign Online 22 Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Sign Online 22 offer.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Sign Online 22 Agreement applies, you will no longer be eligible for the Sign Online 22 offer and will incur an Early Exit Fee.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 22 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Sign Online 22 offer at any point in the future and you will incur an Early Exit Fee.
Early Exit Fee
If before 30th June 2012 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 22 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Moving home
If you move home your Sign Online 22 Agreement will normally end but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Sign Online 22 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the Sign Online 22 Period will be the prices under the Sign Online 22 offer applicable to your new home. Those prices may be different from the prices in your present home for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
Revised 11.03.11
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npower Additional Terms for Sign Online 23 Offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Sign Online 23 is only available online and offers our current Sign Online 23 prices for electricity and gas applicable to your area from time to time until 6th November 2012. Sign Online22 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.
In order to take up and remain on our Sign Online 23 offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Sign Online 23 offer
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 23 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 23 offer at any point in the future.
You cannot be supplied on our Sign Online 23 offer if your supply is through a prepayment meter.
Offer period
These terms apply from the date when we agree we will supply you under our Sign Online 23 offer until 6th November 2012 or an earlier date on which you/we change your tariff/supplier and your Sign Online 23 Agreement ends. We call this the Sign Online 23 Period.
Our charges
Our prices for electricity and gas will be our current Sign Online 23 prices, applicable to your area. These prices may vary during the Sign Online 23 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.
When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 23 Period, we will place you on our standard online product ("Go-Save”), which may be more expensive than Sign Online 23. You acknowledge and agree in taking up Sign Online 23 that your prices may increase when the Sign Online 23 Period ends and that we will change your prices accordingly and that subject to us notifying you, we will not be required to hold your prices at the rate applicable during the Sign Online 23 Period, if you decide to leave us, when that period ends. This provision prevails over any contrary provision in our Standard Terms.
Changing your mind
You can cancel your Sign Online 23 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 23 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 23 Agreement. If your Sign Online 23 Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Sign Online 23 offer.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Sign Online 23 Agreement applies, you will no longer be eligible for the Sign Online 23 offer and will incur an Early Exit Fee.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 23 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Sign Online 23 offer at any point in the future and you will incur an Early Exit Fee.
Early Exit Fee
If before 6th November 2012 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 23 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Moving home
If you move home your Sign Online 23 Agreement will normally end but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Sign Online 23 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the Sign Online 23 Period will be the prices under the Sign Online 23 offer applicable to your new home. Those prices may be different from the prices in your present home for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
Revised 11.03.11
npower Additional Terms for Sign Online 24 Offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers ("Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Sign Online 24 is only available online and offers our current Sign Online 24 prices for electricity and gas applicable to your area from time to time until 3rd February 2013. Sign Online 24 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.
In order to take up and remain on our Sign Online 24 offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Sign Online 24 offer
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 24 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 24 offer at any point in the future.
You cannot be supplied on our Sign Online 24 offer if your supply is through a prepayment meter.
Offer period
These terms apply from the date when we agree we will supply you under our Sign Online 24 offer until 3rd February 2013 or an earlier date on which you/we change your tariff/supplier and your Sign Online 24 Agreement ends. We call this the Sign Online 24 Period.
Our charges
Our prices for electricity and gas will be our current Sign Online 24 prices and standing charge, applicable to your area. These prices may vary during the Sign Online 24 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.
When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 24 Period, we will place you on our standard online standing charge product (“Go-Save S”), which may be more expensive than Sign Online 24, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period.
Changing your mind
You can cancel your Sign Online 24 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 24 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 24 Agreement. If your Sign Online 24 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Sign Online 24 offer.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Sign Online 24 Agreement applies, you will no longer be eligible for the Sign Online 24 offer and will incur an Early Exit Fee.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 24 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Sign Online 24 offer at any point in the future and you will incur an Early Exit Fee.
Early Exit Fee
If before 3rd February 2013 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 24 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Moving home
If you move home your Sign Online 24 Agreement will normally end but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Sign Online 24 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the Sign Online 24 Period will be the prices under the Sign Online 24 offer applicable to your new home. Those prices may be different from the prices in your present home for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
Revised 26.09.11
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npower Additional Terms for Sign Online 25 Offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Sign Online 25 is only available online and offers our current Sign Online 25 prices for electricity and gas applicable to your area from time to time until 8th April 2013. Sign Online 25 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.
In order to take up and remain on our Sign Online 25 offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Sign Online 25 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 25 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 25 offer at any point in the future.
You cannot be supplied on our Sign Online 25 offer if your supply is through a prepayment meter.
Offer period
These terms apply from the date when we agree we will supply you under our Sign Online 25 offer until 8th April 2013 or an earlier date on which you/we change your tariff/supplier and your Sign Online 25 Agreement ends. We call this the Sign Online 25 Period.
Our charges
Our prices for electricity and gas will be our current Sign Online 25 prices and standing charge, applicable to your area. These prices may vary during the Sign Online 25 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.
When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 25 Period, we will place you on our standard online standing charge product (“Go-Save S”), which may be more expensive than Sign Online 25, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period.
Changing your mind
You can cancel your Sign Online 25 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 25 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 25 Agreement. If your Sign Online 25 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Sign Online 25 offer.
Early Exit Fee
If before 8th April 2013 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 25 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 25 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Sign Online 25 offer at any point in the future and you may incur an Early Exit Fee.
Moving home
If you move home your Sign Online 25 Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Sign Online 25 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the Sign Online 25 Period will be the prices under the Sign Online 25 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
19.12.11
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npower Additional Terms for Sign Online 26 Offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Sign Online 26 is only available online and offers our current Sign Online 26 prices for electricity and gas applicable to your area from time to time until 30th April 2013. Sign Online 26 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.
In order to take up and remain on our Sign Online 26 offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and/or electricity;
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our Sign Online 26 offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 26 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 26 offer at any point in the future.
You cannot be supplied on our Sign Online 26 offer if your supply is through a prepayment meter.
Offer period
These terms apply from the date when we agree we will supply you under our Sign Online 26 offer until 30th April 2013 or an earlier date on which you/we change your tariff/supplier and your Sign Online 26 Agreement ends. We call this the Sign Online 26 Period.
Our charges
Our prices for electricity and gas will be our current Sign Online 26 prices and standing charge, applicable to your area. These prices may vary during the Sign Online 26 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.
When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 26 Period, we will place you on our standard online standing charge product (“Go-Save S”), which may be more expensive than Sign Online 26, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.
Changing your mind
You can cancel your Sign Online 26 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 26 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 26 Agreement. If your Sign Online 26 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Sign Online 26 offer.
Early Exit Fee
If before 30th April 2013 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 26 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel (“Early Exit Fee”). If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 26 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Sign Online 26 offer at any point in the future and you may incur an Early Exit Fee.
Changing supplier
If you change your supplier for electricity or gas, or both, to which your Sign Online 26 Agreement applies, you may incur an Early Exit Fee.
Moving home
If you move home your Sign Online 26 Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Sign Online 26 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the Sign Online 26 Period will be the prices under the Sign Online 26 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
20.02.12
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npower Price Control Agreement for npower Football Online Offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
npower Football Online is only available online and offers our current npower Football Online prices for electricity and gas applicable to your area from time to time until 3rd March 2013. npower Football Online prices may vary during this offer period, as provided for in the ‘Our charges’ section below.
In order to take up and remain on our npower Football Online offer you must:
- be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- apply for supply to your Premises online at npower.com or via an online energy broker service;
- have us (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- be a domestic customer;
- agree to pay your energy bills by monthly direct debit;
- provide your email address and inform us if it changes;
- use npower.com as your primary method of contact with customer service;
- receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
- provide meter reads online when requested;
- notify us immediately online of changes to any of your details;
- conduct your online account with any new features we may introduce and notify you of from time to time;
- pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- have chosen and we must have agreed to supply you on our npower Football Online offer.
If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the npower Football Online offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the npower Football Online offer at any point in the future.
- You cannot be supplied on our npower Football Online offer if your supply is through a prepayment meter or if we only supply you with one fuel (except in the absence of a mains gas connection);
Offer period
These terms apply from the date when we agree we will supply you under our npower Football Online offer until 3rd March 2013 or an earlier date on which you/we change your tariff/supplier and your npower Football Online Agreement ends. We call this the npower Football Online Period. /strong>
Our charges
Our prices for electricity and gas will be our current npower Football Online prices and standing charge, applicable to your area. These prices may vary during the npower Football Online Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.
When this Agreement ends
If you continue to take supply from us at the end of your npower Football Online Period, we will place you on our standard online standing charge product (“Go-Save S”), which may be more expensive than npower Football Online, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your npower Football Online Period.
Changing your mind
You can cancel your npower Football Online Agreement within 14 days from the date when we tell you that we have agreed to supply you under the npower Football Online offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your npower Football Online Agreement. If your npower Football Online Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the npower Football Online offer.
Early Exit Fee
If before 3rd March 2013 you change your supplier or tariff for electricity or gas, or both, to which your npower Football Online Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel. If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.
Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the npower Football Online offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the npower Football Online offer at any point in the future and you may incur an Early Exit Fee.
Moving home
If you move home your npower Football Online Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the npower Football Online offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.
If we agree, the prices you will pay for your supplies for the rest of the npower Football Online Period will be the prices under the npower Football Online offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
17.10.11
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npower Price Control Agreement for the Bill Saver May 2013 offer
These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.
Bill Saver 2013 offers our current Bill Saver 2013 prices for electricity and gas applicable to your area from time to time until 31st May 2013. Bill Saver 2013 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.
These additional terms apply to you if:
- you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
- we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
- you are a domestic customer;
- your supply is through a credit meter;
- you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
- you have chosen and we have agreed to supply you on our Bill Saver May 2013 offer.
If at any time you do not meet any of these eligibility criteria (“Eligibility Criteria”) or do not comply with the terms of the Bill Saver May 2013 offer, we may transfer you to our standard (off-line) variable prices applicable to you. You may not be able to switch back to the Bill Saver May 2013 offer at any point in the future.
You cannot be supplied on our Bill Saver May 2013 offer:
- if your supply is through a prepayment meter;
- if we only supply you with one fuel (except in the absence of a mains gas connection);
- whilst remaining on any other tariff such as “Standard”; “Juice”; “National Trust”; “Freedom”, “Football 45”, “Price Fix 2012”, “Price Fix 2013”, “Price Protector”, “Winter Fix” or any online tariff; and/or
- whilst you are benefiting from one of our other offers which we decide cannot be used together with the Flex Saver Feb 2013 offer (such as “Energy Bonus or “Energy Bonus Advance”).
Price Control Period
These terms apply from the date when we agree we will supply you under our Bill Saver May 2013 offer until the earlier of:
- 31st May 2013;
- the date you change your tariff with us;
- the date you cease to meet any of the Eligibility Criteria;
- except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Bill Saver May 2013 offer; and
- the date we terminate our agreement with you in accordance with our Standard Terms.
We call this the “Price Control Period”.
Our charges during the Price Control Period
During the Price Control Period you agree to pay our charges for your gas and/or electricity (as applicable), in line with the Bill Saver May 2013 offer. Our prices for electricity and gas will be our current Bill Saver May 2013 prices and standing charge, applicable to your area. These prices may vary during the Price Control Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period.
Annual charges for customers with very low consumption levels may be at a premium to the charges on our standard (off-line) tariff.
Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which will be higher than your current Flex Saver Feb 2013 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.
Changing your mind
You can cancel this Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under this Price Control Agreement. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel this Price Control Agreement. If this Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms.
Changing your tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Bill Saver May 2013 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Bill Saver May 2013 offer at any point in the future.
Moving home
If you move home your Price Control Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the Eligibility Criteria and:
- your electricity and gas is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
- you do not have a prepayment meter; and
- you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
- we agree to continue with the Agreement at your new home.
If we agree, the prices you will pay for supplies for the rest of the Price Control Period will be the prices under the Bill Saver May 2013 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.
23.01.12
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