Emergency contact details

Helpful information

Gas emergency phone number

Please call 0800 111 999 immediately to report a gas leak.

If you think you or somebody you know is suffering from symptoms of carbon monoxide (CO) poisoning please visit the NHS or telephone NHS Direct on 0845 4647.

Electricity emergency phone numbers

To report an electrical emergency please go to the National Grid website, or find out here who your electricity distribution company is.

Prepayment phone numbers

If you are a prepayment customer with no gas or electricity supply, or device or meter problems, please call 0800 073 3000 (free from most landlines) or 0330 100 3000 (included in any 'inclusive minutes' from mobiles).

Phone calls: Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these.